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About this event
Customer Connect Expo
Customer Connect Expo is positioned as a premier gathering for customer experience (CX) professionals, focused on helping organizations transform and strengthen their CX strategy. The event brings CX leaders together with recognized industry players to exchange best practices, learn from real-world approaches, and align teams around improved customer journeys.
Event Overview
- Event name: Customer Connect Expo
- Event type: Customer experience (CX) / Customer experience strategy industry event
- Audience: Customer experience professionals and CX decision-makers
- Purpose: “Transform your CX strategy” with industry leaders
Venue & Location
- Venue: Georgia World Congress Center
- City:
- Country:
Dates
The provided official website text does not include the event dates. To avoid introducing incorrect details, we’re leaving dates blank for now.
- Dates:
Who Should Attend
Since the event is described as “the premier event for customer experience professionals,” it is best suited for leaders and practitioners responsible for defining, improving, and governing customer experience across channels.
- CX strategy and transformation leaders
- Customer journey and omnichannel experience leaders
- Customer operations and service experience stakeholders
- Customer insights, analytics, and voice-of-customer teams
- Experience design and customer success teams
What We Expect from the Event Focus
Based on the event’s official positioning (“Transform Your CX Strategy with industry leaders”), Customer Connect Expo is designed to support attendees with actionable CX improvements—helping them connect strategic intent with execution across customer touchpoints.
If you share your client product details (e.g., what you sell and the target buyer persona), we can further refine the buyer-fit analysis for Customer Connect Expo—mapping the most relevant buyer roles and likely organizational types that will be present.
Data sheet
Customer Connect Expo – Event Attendee & Buyer Profile Analysis
Event Date: 2026-09-09 to 2026-09-10
Location: Atlanta, GA, United States | Georgia World Congress Center
Event Status: Upcoming
Research Date: 2026-07-01
Event Overview
| Event Name | Customer Connect Expo |
|---|---|
| Event Date | 2026-09-09 to 2026-09-10 |
| Event Status | Upcoming |
| Venue | Georgia World Congress Center |
| City | Atlanta |
| State / Region | GA |
| Country | United States |
| Organizer | Not publicly confirmed in the provided official website content. |
| Official Event Website | callandcontactcenterexpo.us |
| Event Type | B2B conference and expo focused on customer experience, contact center operations, and CX transformation. |
| Primary Category | Business Services |
| Secondary Applicable Categories | IT & Technology, Telecommunication, Education & Training |
| Audience Reach | National |
| Estimated Attendance / Expected Footfall | Attendance figure not publicly confirmed by the organizer. |
| Attendance Data Reliability | Medium. Official venue and event positioning are confirmed; current attendance metrics were not publicly disclosed in the provided source text. |
| Main Purpose of Event | To bring together customer experience, contact center, and service leaders to evaluate CX strategy, operations, technology, and service delivery improvements. |
About the Event
Customer Connect Expo is positioned as a premier event for customer experience professionals, with an emphasis on transforming CX strategy. Based on the official event website content, the event is designed for organizations seeking better customer engagement, contact center performance, service modernization, and operational improvement. The Georgia World Congress Center location supports a large professional audience and makes the event accessible to buyers and stakeholders across the United States.
This event matters because customer experience has become a core competitive function across industries, especially for companies investing in digital transformation, omnichannel support, workforce efficiency, and service automation. The likely attendee base includes customer service leaders, contact center executives, CX strategists, technology vendors, operations teams, and solution buyers evaluating tools and services that improve customer outcomes and organizational performance.
1. Who Attends: Buyers / Attendees
| Buyer / Attendee Segment | Typical Organizations | Buying Role or Influence | Relevance to Exhibitors / Suppliers |
|---|---|---|---|
| Customer Experience Leaders | Enterprises, service brands, utilities, healthcare providers, financial services firms | Own CX transformation strategy, vendor selection, and service quality priorities | High-value audience for CX software, consulting, analytics, and customer journey tools |
| Contact Center Executives | Call centers, BPOs, shared services organizations, in-house support operations | Decide on workforce tools, QA, routing, omnichannel platforms, and performance solutions | Strong fit for contact center technology, telecom, WFM, and automation vendors |
| Customer Service / Support Directors | Retailers, SaaS firms, consumer brands, logistics companies | Influence service processes, support platforms, and customer satisfaction programs | Relevant for support software, ticketing, knowledge base, and self-service solutions |
| Procurement and Sourcing Teams | Large enterprises, public sector agencies, multi-site operators | Control RFPs, pricing, vendor shortlists, and contract awards | Important for suppliers pursuing enterprise deals and renewal opportunities |
| Operations Leaders | Customer operations, shared services, service delivery organizations | Responsible for productivity, service quality, and operational efficiency | Receptive to workflow optimization, QA, analytics, and automation offerings |
| Technology Decision-Makers | IT departments, digital transformation teams, platform owners | Influence architecture, integrations, security, and tech stack selection | Relevant for cloud contact center, AI, CRM, workforce tech, and integration vendors |
| Training and QA Leaders | Contact centers, service organizations, training departments | Own coaching, quality assurance, compliance, and agent performance programs | High relevance for QA tools, learning platforms, speech analytics, and coaching services |
| Vendors and Consultants | CX consulting firms, software providers, service agencies | Seek partnerships, channel opportunities, and market intelligence | Useful for partnership development, reseller conversations, and lead generation |
2. Event Location and Attendee Geographic Origin
| Geographic Area | Likely Attendee Origin | Buyer Concentration | Notes |
|---|---|---|---|
| Host City: Atlanta | Atlanta metro companies and regional enterprise accounts | High | Atlanta is a major business hub with strong corporate, telecom, logistics, and services representation. |
| Host State / Region: Georgia and Southeast | Georgia, Florida, Tennessee, Alabama, North Carolina, South Carolina | High | Strong regional reach for customer service operations, retail HQs, and enterprise shared services centers. |
| Nearby Business Hubs | Dallas, Charlotte, Nashville, Orlando, Miami, Birmingham | Medium | Companies with multi-site support operations often send buyers to Southeast events in Atlanta. |
| National Reach | Nationwide corporate CX, contact center, and operations leaders | High | The event’s CX focus makes it relevant across multiple industries and geographies. |
| International Reach | Limited but possible for global vendors, consultants, and multinational shared services teams | Low to Medium | International attendance is plausible for solution providers, but not publicly confirmed. |
3. Audience Reach
| Reach Level | Assessment | Explanation |
|---|---|---|
| National | Primary reach classification | The event is held in a major U.S. business center and is positioned around CX strategy, which attracts attendees and solution buyers from across the country. |
| Regional | Secondary reach descriptor | Atlanta and the Southeast are likely to generate a strong share of attendees due to travel convenience and concentration of enterprise service operations. |
4. Sample Buyer Companies and Websites
| Buyer Company / Organization | Buyer Type | Why It Is Relevant | Website | Best Job Titles to Target | Evidence Level |
|---|---|---|---|---|---|
| Delta Air Lines | Corporate buyer | Large customer service and operations organization with potential CX, support, and digital service needs. | delta.com | CX Director, Customer Service VP, Contact Center Leader | Strong Market Fit, Attendance Not Confirmed |
| The Home Depot | Retail buyer | Large omnichannel retailer with significant customer support, service operations, and CX technology needs. | homedepot.com | Customer Experience Director, Contact Center Director, CRM Leader | Strong Market Fit, Attendance Not Confirmed |
| United Parcel Service (UPS) | Logistics buyer | Customer operations and service delivery complexity makes CX, support, and workflow tools relevant. | ups.com | Operations Director, Service Delivery Leader, CX Transformation Manager | Strong Market Fit, Attendance Not Confirmed |
| AT&T | Telecom buyer | Large customer care and service organization with strong contact center and digital engagement requirements. | att.com | Contact Center VP, Customer Care Director, IT Director | Strong Market Fit, Attendance Not Confirmed |
| Verizon | Telecom buyer | Customer service modernization and omnichannel engagement are highly relevant in telecom operations. | verizon.com | CX Director, Service Operations VP, Digital Experience Lead | Strong Market Fit, Attendance Not Confirmed |
| Walmart | Retail buyer | Mass customer interaction volume creates demand for CX, self-service, analytics, and support optimization. | walmart.com | Customer Experience Manager, Service Operations Director, Analytics Lead | Strong Market Fit, Attendance Not Confirmed |
| Cox Enterprises | Corporate buyer | Diversified business with customer service, media, and telecom exposure that can benefit from CX innovation. | coxenterprises.com | Operations Director, CX Leader, Procurement Manager | Strong Market Fit, Attendance Not Confirmed |
| State of Georgia | Government / procurement organization | Public sector service organizations often evaluate customer service, citizen experience, and contact center tools. | georgia.gov | Procurement Officer, Program Manager, IT Director | Strong Market Fit, Attendance Not Confirmed |
| Emory Healthcare | Healthcare buyer | Patient service, scheduling, access, and support operations create strong CX and contact center relevance. | emoryhealthcare.org | Patient Experience Director, Operations Director, IT Director | Strong Market Fit, Attendance Not Confirmed |
| Southern Company | Utility buyer | Utility customer care and service operations require dependable CX, digital service, and workforce tools. | southerncompany.com | Customer Operations VP, Contact Center Director, Procurement Manager | Strong Market Fit, Attendance Not Confirmed |
| Fifth Third Bank | Financial services buyer | Banking customer service, branch-support, and omnichannel engagement are strong use cases. | 53.com | CX Director, Contact Center Manager, Digital Banking Leader | Strong Market Fit, Attendance Not Confirmed |
| NCR Voyix | Technology / services buyer | Enterprise customer engagement and retail technology ecosystem makes this a relevant CX participant profile. | ncrvoyix.com | Product Manager, Partnerships Director, Customer Success Leader | Strong Market Fit, Attendance Not Confirmed |
5. Job Profiles, Industries and Event Type
| Priority | Job Title / Function | Department | Seniority Level | Why This Role Matters |
|---|---|---|---|---|
| 1 | Chief Customer Officer / VP Customer Experience | Customer Experience | C-Level / VP | Owns CX strategy, vendor priorities, and transformation budgets. |
| 2 | Director of Customer Experience | CX / Service | Director | Directly evaluates tools, process changes, and service improvements. |
| 3 | Contact Center Director | Operations / Service | Director | Responsible for platform selection, workforce performance, and operational efficiency. |
| 4 | Procurement Manager | Procurement | Manager | Manages supplier evaluations, contracts, and purchasing workflows. |
| 5 | Strategic Sourcing Manager | Sourcing | Manager | Influences RFPs and preferred supplier decisions for CX-related solutions. |
| 6 | Customer Service Director | Customer Support | Director | Owns service quality, staffing, and customer issue resolution. |
| 7 | Operations Director | Operations | Director | Evaluates productivity, cost-to-serve, and service delivery improvements. |
| 8 | IT Director / CIO / CTO | IT | Director / Executive | Approves technology stack, integrations, security, and digital transformation investments. |
| 9 | Workforce Management Manager | Workforce / Operations | Manager | Relevant for scheduling, forecasting, and labor optimization technology. |
| 10 | QA / Training Manager | Training / Quality | Manager | Supports coaching, quality assurance, and service consistency programs. |
| Priority | Apollo Industry | Why It Fits the Event | Best Buyer Use Case |
|---|---|---|---|
| 1 | Information Technology & Services | CX transformation increasingly depends on software, integrations, cloud platforms, and analytics. | Target CIOs, IT directors, digital transformation teams, and platform owners. |
| 2 | Computer Software | Core buyers for CRM, contact center, workflow automation, AI, and customer experience platforms. | Target product and technology decision-makers evaluating software vendors. |
| 3 | Financial Services | Banks and fintechs heavily invest in service experience, compliance, and omnichannel support. | Target CX leaders, contact center executives, and digital banking teams. |
| 4 | Insurance | Claims, policy service, and customer support teams are strong CX buyers. | Target operations, service, and claims experience leaders. |
| 5 | Retail | Retailers need customer support, loyalty, returns, and omnichannel service optimization. | Target customer experience and service operations leaders. |
| 6 | Telecommunications | High-volume contact center and service operations make telecom a prime audience. | Target contact center directors, service ops VPs, and IT leaders. |
| 7 | Hospital & Health Care | Patient access, scheduling, and care coordination depend on customer service excellence. | Target patient experience and operations decision-makers. |
| 8 | Utilities | Utilities require strong customer care and digital self-service capabilities. | Target customer operations, IT, and procurement teams. |
| 9 | Consumer Services | Service-heavy businesses often need outsourced support, CX analytics, and customer journey tools. | Target operations and service improvement teams. |
| 10 | Logistics & Supply Chain | Customer communication, delivery updates, and service recovery are key priorities. | Target operations and customer experience leaders. |
| 11 | Government Administration | Public sector agencies increasingly invest in constituent experience and service modernization. | Target procurement, IT, and citizen services teams. |
| 12 | Management Consulting | Consultants attend to advise clients on CX strategy, sourcing, and transformation. | Target consulting partners and implementation teams. |
6. Estimated Attendance
| Metric | Figure | Status | Source / Basis | Notes |
|---|---|---|---|---|
| Estimated total footfall | Not disclosed | Not publicly confirmed | Official website content provided by the user | Attendance figure not publicly confirmed by the organizer. |
| Exhibitor count | Not disclosed | Not publicly confirmed | Official website content provided by the user | No official exhibitor count was included in the provided source text. |
| Buyer count | Not disclosed | Not publicly confirmed | Official website content provided by the user | Buyer count not publicly posted in the supplied content. |
| Speaker count | Not disclosed | Not publicly confirmed | Official website content provided by the user | No speaker roster was included in the supplied content. |
| Historical attendance | Not verified | Unavailable | No verified prior-year attendance figures were provided | Use only official historical sources if needed for later verification. |
7. Key Focus Areas and Buyer Engagement
| Focus Area | Typical Buyer Need | Buyer Engagement Opportunity | Relevant Supplier Offering |
|---|---|---|---|
| Customer Experience | Improve satisfaction, loyalty, and customer journeys | Present case studies and demo journey mapping tools | CX platforms, consulting, analytics |
| Contact Center Technology | Modernize routing, case management, and omnichannel service | Schedule product demos and workflow consultations | CCaaS, CRM, helpdesk, telephony |
| AI and Automation | Reduce cost-to-serve and improve response speed | Show use cases for agent assist, chatbots, and process automation | AI assistants, automation, NLP, bots |
| Workforce Optimization | Improve staffing, forecasting, and service levels | Offer scheduling and performance optimization discussions | WFM, QA, speech analytics |
| Data and Analytics | Measure customer behavior, satisfaction, and service outcomes | Demonstrate dashboards and predictive insights | BI tools, analytics platforms, reporting services |
| Digital Transformation | Integrate systems and modernize service channels | Discuss platform integration and modernization roadmaps | Cloud software, APIs, implementation services |
| Procurement and Vendor Management | Source and manage best-fit CX suppliers | Offer RFP support and cost-benefit guidance | Procurement consulting, managed services |
Lead Quality Assessment
| Factor | Assessment | Explanation |
|---|---|---|
| Buyer relevance | Very High | The event centers on CX and customer operations, which are directly tied to purchase intent for service and technology solutions. |
| Decision-maker availability | High | Likely audience includes executives, directors, managers, and procurement stakeholders with budget influence. |
| Data collection potential | High | Strong potential for lead capture through attendee targeting, sponsor lists, speaker pages, and exhibitor directories if published. |
| Apollo targeting potential | Very High | Clear alignment with job titles, industries, functions, and seniority filters in Apollo. |
| Geographic targeting potential | High | Atlanta and the Southeast provide a strong regional buyer base, with national decision-makers also likely to attend. |
| Best outreach approach | High | Use CX pain-point messaging, technology demos, ROI proof points, and contact-center-specific use cases. |
| Overall lead quality | Very High | This is a strong event for B2B attendee list building, CX solution selling, and enterprise account targeting. |
| Best use case | Very High | Lead generation, attendee profiling, ABM outreach, sponsorship ROI, and buyer-list enrichment. |
| Limitations / risks | Medium | Public attendee and exhibitor data were not provided in the official text supplied here, so current-year participant verification is limited. |
Apollo.io Targeting Recommendation
| Filter Type | Recommended Filters | Purpose |
|---|---|---|
| Apollo industries | Information Technology & Services; Computer Software; Financial Services; Insurance; Retail; Telecommunications; Hospital & Health Care; Utilities; Consumer Services; Logistics & Supply Chain; Government Administration; Management Consulting | Focus on the sectors most likely to buy CX, contact center, and customer support solutions. |
| Departments | Customer Experience; Operations; Information Technology; Procurement; Customer Support; Program Management | Reach both the operational owners and the technical/purchasing stakeholders. |
| Seniority | C-Level; VP; Director; Manager | Prioritize decision-makers and budget influencers. |
| Job titles | CIO, CTO, VP Customer Experience, Director of CX, Contact Center Director, Customer Service Director, Operations Director, Procurement Manager, Strategic Sourcing Manager, WFM Manager, QA Manager | Align outreach with buyers most likely to attend or evaluate CX solutions. |
| Geography | United States; Southeast US; Georgia; Atlanta metro; major enterprise hubs | Match the event’s strongest geographic sourcing area. |
| Employee size | 201-500; 501-1,000; 1,001-5,000; 5,001-10,000; 10,000+ | Target organizations with enough scale to invest in CX transformation. |
| Keywords | customer experience, contact center, customer service, CX, service operations, omnichannel, workforce management, call center, patient experience, citizen experience | Improve precision for event-relevant prospect lists. |
| Company type | Enterprise; mid-market; public sector; regulated industries; multi-location operators | Prioritize accounts with recurring service interactions and formal buying processes. |
Suggested Apollo Search Logic: Use combinations such as: (“customer experience” OR CX OR “contact center” OR “customer service” OR “service operations”) AND (Director OR VP OR Manager OR “Chief”), then layer in industries like Information Technology & Services, Financial Services, Retail, Telecommunications, and Hospital & Health Care.
Client Fit Review Required
Please share the client website or product/service details. I will review the client offering and identify the highest-fit buyer companies, Apollo industries, seniority levels, departments, and job titles from this event.
Sources & Verification Notes
| Source | Type | What It Verified | Reliability |
|---|---|---|---|
| Customer Connect Expo Official Website | Official organizer/event website | Event title, CX positioning, and venue reference to Georgia World Congress Center | High |
| Provided official website content | Primary source excerpt | Official wording: “The premier event for customer experience professionals” and “Transform your CX strategy” | High |
| Georgia World Congress Center | Venue website reference | Venue identity and Atlanta location alignment | High |
| Event page metadata from official website | Official page metadata | Official event positioning and venue confirmation from page description | High |
🎯 Selling to this event's audience? Get a free tailored buyer list
Tell us your work email and our AI instantly builds a buyer list matched to Customer Connect Expo — the best‑fit companies to target, the exact decision‑maker job titles, and the industry filters that fit what you sell.
🔒 Get my buyer details Free · ~20 seconds